The website www.sphagnum.co.uk is owned and operated by The Sphagnum Shop Ltd, a company incorporated in England and Wales (registered number 13100113) whose registered office is at 5 Bankside, Hanborough Business Park, Long Hanborough, Oxfordshire, OX29 8LJ and hereafter referred to as The Sphagnum Shop, “we” or “us”.
This Policy applies as between you, the User of this Website, and the owner and provider of this Website namely The Sphagnum Shop. This Policy applies to The Sphagnum Shop’ use of any and all Data collected by The Sphagnum Shop in relation to your use of this Website.
We take your right to privacy and confidentiality very seriously and we comply with the Data Protection Act 1998 and related data protection legislation, including the EU GDPR (General Data Protection Regulation).
The information we collect and how we use it
When you contact us, request information or register interest we need to gather certain Personal and Contact Details as detailed below.
We gather this information to allow us to process your enquiry and offer you relevant advice and services. We do not store credit card details nor do we share customer details with any 3rd parties. The relevant information is then used by us, our agents and sub-contractors to provide any services requested by you and to communicate with you on any matter relating to the provision of the service in general.
We may also use aggregate information and statistics for the purpose of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone in accordance with your stated contact preferences to ask you for your feedback and comments on our services.
We may also wish to provide you with information about special features of our website or other service or products we think may be of interest to you. If you would rather not receive this information, please let us know via the Contact page.
Personal and Contact Details
When you contact us, request information or register interest, personal information is provided by you to us and is only used to service and fulfil your account. This information may include, but is not limited to:
You have several rights in relation to your personal data. You have a right to:
We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than within one month after of receipt of your request. We may request proof of identification to verify your request. This The Sphagnum Shop privacy notice is designed to meet these requirements. If you have any concerns, please contact us on the contact details provided at the bottom of this page.
Complaints to the Information Commissioner
If you are not satisfied with our use of your personal data or our response to any request by you to exercise any of your rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) whose website is https://ico.org.uk/ and telephone number: 0303 123 1113
How we protect your information
The internet is not a secure medium. We use the most up-to-date technologies to protect the information you give us. We also keep your information confidential. The internal procedures of The Sphagnum Shop cover the storage, access and disclosure of your information.
Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Updating your details
If any of the information that you have provided to The Sphagnum Shop changes, for example if you change your email address, name or contact details or if you wish to cancel your registration, please let us know the correct details by using the Contact page.
Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
Access to your records
You have a right to be told what personal information we hold about you. If you wish to see a copy of the information we hold about you please get in touch via the Contact page. A small administrative charge will be made for fulfilling this request.
How to contact The Sphagnum Shop